Privacy Policy

Who We Are

PropertyChennai.com is an independent property advisory service based in Chennai, India. We provide independent property valuation, inspection, and title verification services in Chennai and Tamil Nadu.

When you use this website or contact us about our services, you trust us with certain personal information. We take that seriously. This Privacy Policy explains what we collect, why we collect it, how we use it, and your rights in relation to it.

What Information We Collect

We collect information you give us directly when you submit an enquiry, complete a booking form, or contact us:

• Your name, phone number, and email address
• Your property address or location details (to assess your service requirements)
• Any additional details you choose to share in the message or notes fields
• Whether you identify as an NRI, so we can tailor our service delivery to your needs

We do not collect sensitive financial information — such as bank account numbers or card details — through this website. Payments, if applicable, are processed through a third-party payment gateway operating under its own security and privacy standards.

How We Use Your Information

We use your information only for the purposes directly connected to the service you have enquired about or engaged us for:

• To respond to your service enquiry or booking request
• To deliver the specific service you have booked with us
• To send you your report or documents by email or WhatsApp
• To follow up on your enquiry if we need clarification or additional information
• To improve how we communicate and respond to clients over time

We do not use your information for unsolicited marketing. We will not add you to any mailing list, newsletter, or promotional campaign without your explicit consent.

Who We Share It With

We do not sell or rent your personal information to third parties under any circumstances. We may share information in the following limited situations:

• With our network of legal advocates, only when required to deliver your specific service — for example, a legal expert for title verification who needs relevant property details to carry out the work
• With payment gateway providers, if you pay online — they handle payment data under their own privacy policies and PCI-DSS compliance
• If required by law, a valid court order, or a regulatory or government authority

Any third party who receives your information for service delivery purposes is expected to keep it confidential and use it only for that stated purpose.

Cookies & Website Tracking

This website uses minimal cookies — primarily to remember your preferences during a session and to ensure the website functions correctly. We do not use advertising cookies, cross-site tracking cookies, or any technology that tracks you across other websites.

We may use basic, privacy-friendly analytics (such as aggregated page view counts) to understand how our site is used and to improve the visitor experience. This data is aggregated and is not linked to individual users or identifiable personal information.

You can adjust your browser settings to refuse cookies at any time, though this may affect certain website functionality.

How We Store & Protect Your Data

Your information is stored securely and is accessed only by authorised members of our team who need it to deliver your service. We use appropriate technical and organisational measures to protect against unauthorised access, loss, or misuse.

We retain client information for as long as necessary to deliver the service you have engaged us for, and for a reasonable period after, to handle follow-up queries or to meet any legal or regulatory obligations. We do not retain personal information indefinitely.

If you would like your data removed from our records, you can request deletion at any time by emailing us at propertychennai@axium.co.in. We will action your request subject to any legal or contractual obligations that require us to retain certain records.

Your Rights

Under Indian data protection law — including the Information Technology Act, 2000 and the applicable rules framed thereunder — you have the following rights in relation to personal information we hold about you:

• The right to know what personal information we hold about you
• The right to request correction of any inaccurate or incomplete information
• The right to request deletion of your information, subject to legal or contractual obligations that may require us to retain certain records
• The right to withdraw consent to communications from us at any time

To exercise any of these rights, email us at propertychennai@axium.co.in. We will respond within a reasonable timeframe.

Third-Party Links

This website may contain links to third-party services — for example, Google Maps for directions to our office. Once you navigate away from our website by following such a link, their own privacy policies apply and we are not responsible for their data practices or security standards.

We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. If we make significant changes, we will update the effective date at the top of this page.

We encourage you to review this page occasionally to stay informed about how we are protecting your information. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us About This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us: